Appointments

 

Book or cancel an appointment at our GP surgery.

Before you book an appointment

See a pharmacist

Many conditions can be treated without the need to see your GP.

Self-care

Help and support available from many National and Local Organisations

Visit our Self Help Zone

Book an appointment

Language Interpreter Service

We can arrange an interpreter and translation services in person or by telephone.

Urgent appointments

All our requests for appointments are assessed by our team to enable you to see the correct clinician in the correct timescale. The team will arrange either a telephone or face-to-face appointment, depending on the appropriateness of the condition.

If you feel that your problem is urgent, you should tell the receptionist and every effort will be made for you to be seen the same day.

Ways to book

  1. Telephone: 01670 713 021
  2. Request an urgent appointment online

Extended Access

We also have extended access available. See our Out of Hours information.

Book a routine appointment

All our requests for appointments are assessed by our team to enable you to see the correct clinician in the correct timescale. The team will arrange either a telephone or face-to-face appointment, depending on the appropriateness of the condition.

Ways to book

  1. Request an appointment online
  2. Telephone: 01670 713 021 select option 1

Telephone appointments

Telephone appointments are not timed slots, so for the morning the clinician will ring between 8:30am to 1pm and in the afternoon is 2pm to 6:30pm. Please let us know if you are restricted within these times and we do our best to accommodate. The clinician will only try you twice, and then the appointment will need to be re-booked. Please make sure we have an up-to-date contact number at all times.

Sickness certificates (fit notes)

You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.

Visit our Sickness Certificates page

Travel vaccinations

Information and advice for travelling abroad.

Visit our Travel Information page

Home visits

To request a home visit, please call 01670 713 021 between 8:30am and 11am.

Home visits are generally conducted by our Paramedic or Advanced Nurse Practitioner, and are reserved for patients who are truly housebound and too ill to visit the surgery.

Common conditions in children (fevers, coughs, etc.) and adults (cough, sore throat, etc.) typically do not warrant a home visit, as they can be transported by car. Elderly patients usually have family who can assist them in getting to the surgery. Lack of transport is not a valid reason for a house call.

Change or cancel an appointment

Please give us as much notice as possible so we can offer your appointment to someone else.

To cancel your appointment:

  1. Use your NHS account (through the NHS website or NHS App)
  2. Cancel using our online service
  3. Phone us on 01670 713 021
  4. Reply CANCEL to your appointment reminder text message

Out of hours

Enhanced Access - The Cramlington Hub

The Cramlington Hub is a joint collaborative service for all our Patients on behalf of Forum Family Practice, Netherfield Surgery and The Village Surgery.

The hub is open:

  • Monday to Friday: 5:30pm to 8pm
  • Saturday: 9am to 5:30pm

Located:

The Village Surgery
Dudley Lane
Manor Walks Shopping Centre
Cramlington
NE23 6US

Life Threatening

Call 999 or go to A&E now if:

  • you or someone you know needs immediate help
  • you have seriously harmed yourself – for example, by taking a drug overdose

A mental health emergency should be taken as seriously as a medical emergency.

Find your nearest A&E

If you are deaf, call 999 BSL

Urgent But Not Life Threatening

Visit an urgent care centre if:

  • You have an urgent medical issue requiring on the day attention

Find Urgent Care Services

Non-urgent

Use NHS 111 if:

  • You need help now, but it’s not an emergency

There will be someone to provide you with advice and to direct you to a clinician if it is necessary.

Visit NHS 111 Online